Revision Policy

MasterGrades.com is an essay writing service that assists students with their academic needs, no matter where they may be in the world. Whether you need a high school paper, a book report, a research paper or a resume, we aim to offer you a high-quality piece of writing that meets all of your personal expectations and standards. We believe that the satisfaction of the customer can make a difference between an average writing company and an extraordinary one. Having that in mind, we attempt to tailor every paper according to your needs and provide every people in the UK and outside with the best products possible.

Requesting a Revision

In certain cases, it is possible that a customer may want us to provide them with a revision to one of the papers that have already been completed. Here are a couple of details that should be kept in mind regarding the way that we review the previously finished papers.

  • You can request a revision of a paper according to the original instructions and requirements found in your first order, without additional modifications. The price of this revision is included in the original package.
  • You should make your request within the first 14 days of receiving your final draft. MasterGrades.com believes that this time is more than enough to see whether or not the final paper has met all of your expectations or not, or if you want to make any additional changes. You will have to contact our Customer Support Department within this time frame – through live chat, e-mail or phone – and leave your specifications for a revision.
  • If your revision request includes changes that were not part of the original instructions, you will be charged an extra fee. We only offer free revisions to your product if your requests only contain instructions that were already previously specified, before completion.  

In some cases, the revision may require extra fees. Here are some examples of reviews which you will be charged for at the end of our collaboration.

  • You have altered the original instruction when the assigned writer has already started writing the paper for you.
  • You request additional pages, information, and resources after you have received the final draft, in the circumstance that you have not yet provided us with the extra information when first placing your order. In such cases, you will provide us with the information that you need to be added, leaving us to calculate the extra costs. We will notify you about them before modifying your piece.
  • You have changed the original instructions more than 2 hours after placing the order. Any modifications you bring within the first two hours are free of charge; otherwise, they require extra fees.
  • You require particular resources for your paper, which our writers have no means of acquiring. In this case, you will be responsible for providing us with said information.
  • If you are not able to provide us with the necessary information, MasterGrades.com will use any free and readily available information we can find on UK websites and external ones. If you do not agree with this, we can buy the information for you. However, you will be responsible for covering the costs.

Our writers want to make sure that your experience with us is as affordable as possible, which is why we encourage you to provide us with the necessary information firsthand.

When Revisions are Free

Although our revision policy may sound complicated and full of extra costs, there are instances when we offer our customers free changes. Having said that, here are the instances when a correction for a paper is free:

  • Your instructions were clear from the start, but the writer did not follow them.
  • You submit your changes within the first two hours, but the instructor hasn’t considered them.
  • Your request for a revision comes within 14 days of receiving the first draft.*

*NOTE: If the paper that you have ordered is more elaborate or has a lengthy number of pages, you may want to contact MasterGrades UK Customer Support to find out how much time we may need. We know that something as complex as a dissertation needs more time than an average 2-3 page essay.

How to Make an Order for a Revision

Regardless if the revision is free of charge or paid, customers have to go through the following process:

  • Every request for a revision should be made via Customer Support. You can contact them by phone, e-mail or live chat.
  • Each change needs to be also made in writing. If you contact the Customer Support staff by phone, you will be requested to provide us with a written request with the provided information, which will be attached as evidence to your claim.

Our aim is to meet all of the expectations you may have of the MasterGrades.com academic essay services. We will fully collaborate with you so that the final product will be exactly what you need for your course work. We will invest as much time as it is necessary to turn you into a satisfied customer as well, tailoring the paper exactly according to your needs. You can be certain that by contacting MasterGrades.com right now, you will receive a high-quality paper written by the best writers. 

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