Terms of Use

Terms of Use

All customers using MasterGrades.com must be of legal age and accept the following Terms and Conditions:

1. Placing Orders and Registering An Account

1.1. The order is placed exclusively by using the order form that is available on the website.

1.2. The order form will need to contain all the necessary information regarding the customer’s demands: delivery deadline, the size of the paper requested, the educational level that it is requested for, among other details. When completing the form, it is your responsibility to provide accurate and complete information.

1.3. As a customer, you will be required to provide contact information such as name, email address, country of residence and a telephone number. These will remain confidential. It is your responsibility to provide accurate information when registering and to update it, should any of your contact details change.

1.4. There is only one account allowed per person – all the orders and interactions with the company will be done using that. Those found with multiple accounts will lose access to all but the first one they registered. Purchase history will be transferred.

2. Payment and Discounts

2.1. An order will only be processed once the payment details have been given by the customer and the transaction has taken place.

2.2. The pricing is determined by the company and clearly stated on the order form, taking all the specific demands into consideration. The company is not held responsible for any kind of delivery until the payment has been made.

2.3. Orders can be paid using standard services such as Paypal, Credit Cards or Wire Transfer.

2.4. The company has the right of offering discount programs as it sees best. Some orders will have discount codes in the order form, others will not, depending on various factors such as order cost, whether there is a new customer or a returning one, special events and more.

2.5. The company will properly advertise the discount programs available, making the information equally accessible for all customers.

2.6. Upon having an order placed, the company may request for additional fees that apply to a specific situation or, when the deadline is too short for the demands, additional time. The customer will then make the decision to move forward or cancel the order. In case the order is canceled, a full refund will be provided.

3. Order process

3.1. Validating the order. When an order is placed, the company reserves the right to re-verify the details after the payment in order to make sure that the requirements and scope of work are a match.

3.2. Following the order volume. Volume refers to the number of words an order is required to have per page. When a customer requires a certain number of pages for an order, he or she must know that a standard is followed in order to ensure safety - deceiving methods such as abnormal spacing and fonts are avoided this way.

The company guarantees to respect the “275 per page double spaced” or “550 words per page single spaced rule.” If a mistake related to this aspect appears, the company will provide the revision necessary to correct it. 

3.3. Changing order details. The customer will be allowed to make free changes to the initial instructions only before the writer starts writing the paper. If they happen at a later time, additional fees will be applied in order to reflect the increase in work needed.

3.4. Resources. In cases when the customer requires specific material to be used as a resource, he or she needs to provide the writer access to it. If it is not possible and the writer needs to pay for access to the mentioned resources, the customer is expected to cover the costs.

Timely response from the client is needed for the deadline to be respected.

3.5. Communication. The client should ideally communicate with the writer frequently since it’s in the interest of both parties to have an excellent paper in the end. The website provides a messaging system where conversation histories are recorded in order to keep things fair, should disagreements arise. Customers also have the support department option.

4. Order delivery

4.1. The company is held responsible for the delivery of the product before the deadline unless factors that are out of its control appear.

4.2. It is the customer’s responsibility to ensure that the company has all the necessary contact information for communicating and delivering products. Issues such as incorrect email addresses, Internet failure or lack of responses from the customer are not to be considered the company’s responsibility. Customer support is available for communication 24/7.

4.3. The customer is responsible for accessing the product in a timely manner after delivery.

5. Copyright

5.1. Products are destined for personal and non-commercial use only. Any attempt to sell, copy or distribute our works is a violation of our terms of use and can be punished by law.

5.2. Any kind of content available from our website is intellectual property and may not be copied or reproduced.

6. Confidentiality

6.1. The company guarantees to keep the clients’ personal information private and not share it with any third parties, no matter the circumstances.

7. Security

7.1. The company uses secure online payment systems that are a standard on the market. We can guarantee that we will not disclose any billing information to any third party. However, if data is revealed as a result of online infractions, we cannot be held responsible.

8. Amendments

8.1. Customers accept that Terms and Conditions are subject to change, making regular reviewing of these pages a necessity.

9. Limitation of Liability

9.1. Clients use the website and its services at their risk. The company cannot be held responsible for any problems regarding technical damage or data loss as a result of using our website. Efforts are constantly made to provide a safe environment, yet a complete lack of problems cannot be guaranteed.

10. Accepting the terms

10.1. The customer accepts the terms and conditions specified by the company. Any use of its products or services is considered an informed agreement to the rules mentioned.

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